Shipping policy
Welcome to MY TYPE TRADING LIMITED. We are dedicated to delivering your premium glass water bottles safely and efficiently to your doorstep. Please review our shipping guidelines below.
1. Order Processing & Dispatch
We carefully inspect, pack, and dispatch all orders within 1–3 business days of order confirmation. We work efficiently to minimize your waiting time so you can begin enjoying your new glassware as promptly as possible.
2. International Shipping & Delivery Time
We offer reliable worldwide shipping. Our standard international delivery typically arrives within 6–14 business days, though exact delivery windows may vary depending on the destination country and local postal efficiency. For those who need their bottles sooner, expedited rush shipping options are available at checkout.
3. Shipping Cost Calculation & Transparency
To keep pricing completely transparent, shipping fees are calculated in real time during checkout. The cost is determined strictly by the total weight of your order and your shipping destination. What you see at checkout is exactly what you pay—there are absolutely no hidden fees.
4. Customs Duties & Import Taxes
For international orders, shipments may be subject to customs duties, import taxes, or brokerage fees levied by your local customs authorities. These regulatory charges are the sole responsibility of the recipient. We strongly recommend reviewing your country’s import regulations before purchasing to avoid any unexpected costs.
5. Specialized Fragile Packaging & Shipping Protection
Because glass requires extra care, we do not compromise on security:
- Shockproof Packaging: Every glass bottle is secured using specialized, high-strength, shockproof packaging materials (including custom foam inserts and heavy-duty bubble wrap) designed to withstand the rigors of transit.
- Shipping Insurance: For added peace of mind, we offer optional premium shipping insurance at checkout. This guarantees full protection and priority resolution in the rare event of a logistics mishap.
6. Delivery Inspection & 48-Hour Glass Protection
Given the fragile nature of glass, please follow these critical steps upon delivery:
- External Inspection: Before signing for your package, check the outer box. If you notice severe deformation, water leakage, or the sound of broken glass, please take clear photos and refuse the signature, then notify us immediately.
- Internal Inspection: If you accept the package but find any structural defects, cracks, or transit damage upon opening, you must contact our support team within 48 hours of delivery. We will verify the details and promptly arrange a free replacement or alternative solution.
7. Customer Support
If you have any questions regarding your shipment, custom orders, tracking updates, or international duties, our customer care team is always ready to assist you.
Please reach out to us at support@mytypeglass.shop for prompt, friendly guidance.
Thank you for choosing MY TYPE TRADING LIMITED. We are constantly refining our logistics to ensure your glassware arrives safely, quickly, and in perfect condition!